Frequent Designer Fashion Questions - Custo Barcelona

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1.		What is your return & exchange policy?
2.		Can I have my items gift wrapped?
3.		Do I pay sales taxes on my purchases?
4.		What about international orders?
5.		What about orders to Hawaii and Alaska?
6.		How do I report damaged items?
7.		What is a cookie?
8.		Security & Privacy Policy
9.		Collection of Personal Information and Use
10.		Placing Orders
11.		Requesting Information
12.		Disclaimer of Warranty
13.		What forms of payment are accepted?
14.		How do you make your clothes?
15.		Learn more about shipping options worldwide....
16.		What shipping methods are available in the US?
1.		What is your return & exchange policy? We want you to be completely satisfied with your toptops.com purchase. If you are not, simply return or exchange your unworn Custo-Barcelona merchandise with the tags attached, original package and the original invoice within 7 days of receipt. Original shipping and handling charges are not refundable. After 7 days we only accept exchanges for up to 15 days of receipt. All credits will be placed on the credit card used for the original purchase. Allow 2-3 weeks from the shipping date for your account to be credited and 1-2 billing cycles for the credit to appear on your statement. If you wish to make a return or exchange by mail, please follow these four easy steps: Fill out the online return & exchange form Indicate whether you wish to make an exchange or receive a credit on the purchasing credit card for returned items. Please complete the required information on the form for the merchandise that is replacing your original order. Pack and seal your return securely in the original package if possible, and include the original invoice. Packages must be returned prepaid. We cannot accept C.O.D. deliveries. Mail your package to: Toptops 6433 N. Kenton Ave Lincolnwood, IL 60712 Phone 866-236-9170 (or 847-673-9116)
2.		Can I have my items gift wrapped? Gift wrapping is available on most orders.
3.		Do I pay sales taxes on my purchases? Illinois residents will have sales tax automatically added to their order. Toptops does not collect duties and taxes for International orders. However, we cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs.
4.		What about international orders? International orders are not guaranteed to arrived on the expected time frame, as some orders are subject to customs and it may delay the process. Global Priotity Mail is not a guranteed service, Toptops WILL NOT be held responsible for any lost packages or sustained packages.
5.		What about orders to Hawaii and Alaska? Orders to Hawaii and Alaska are much like orders within the US. However, some shipping methods may not be available for both states
6.		How do I report damaged items? For damage items, please contact us by phone or via email
7.		What is a cookie? To enhance your shopping experience at toptops.com, we may use cookies, small data files that we store on your computer's hard drive. Rest assured, the cookies we use do not store personally identifiable information. They simply enable us to keep track of your order as you shop our site. For example, toptops.com uses cookies in order to save your shopping bag information so that you can browse from page to page without losing that information. Cookies also enable us to monitor and maintain information about your use of our site. The information we retrieve assists us with tracking your order, improving our site design, products, services, contests and promotions, and overall shopping experience.
8.		Security & Privacy Policy We are committed to ensuring that the personal information you share with us remains secure and private. To demonstrate our commitment, we have developed the privacy policy outlined below. If you have any questions about this policy, or the content or practices of our Web site, we encourage you to contact Toptops.com
9.		Collection of Personal Information and Use We only collect personal information when you place an order or ask for information. Depending on the service you use, the type and amount of personal information collected will vary. The manner in which we use this data is explained later in this policy. We do not share, sell, rent or barter any identifiable personal information to any third party. Although our site may contain links to other sites, toptops.com is not responsible for the privacy practices or the content of other Web sites.
10.		Placing Orders When placing an order, you will be asked to provide your name, billing address, phone number, e-mail address, and your credit card number and its expiration date. We use this information only to process, confirm and ship your order.
11.		Requesting Information When you request information, submit comments, or ask questions via e-mail, we may request your name and e-mail address. We use this information solely to respond to your inquiries, unless you specifically request to be added to our mailing list. If you request to be on our mailing list, you may receive communications via e-mail or postal mail about our products, services, or contests and promotions that may be of interest to you. Also, from time to time, we may request information from you via e-mail or postal mail to help us learn more about your shopping preferences, improve our site design, and enhance your shopping experience.
12.		Disclaimer of Warranty (A) Users expressly agree that use of the service is at his or her sole risk. Neither toptops.com, its affiliates nor any of their respective employees, agents, third-party content providers or licensees, if any, warrant that the service will be uninterrupted or error free: nor do they make any warranty as to the results that may be obtained from use of the service or as to the accuracy, reliability, or content of any information, service, (or merchandise) provided through the service. (B) The service is provided on an "as is" basis without warranties of any kind, either express or implied, including but not limited to warranties of title or implied warranties of merchantability or fitness for a particular purpose, other than those warranties which are implied by and incapable of exclusion, restriction or modification under the laws applicable to this agreement. (C) The disclaimers of liability contained in this section apply to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortious behavior, negligence, or under any other cause of action. (D) In no event will toptops.com or any person or entity involved in creating, producing, or distributing the service be liable for any direct, indirect, incidental, special, or consequential damages arising out of the use of or inability to use the service or out of the breach of any warranty. (E) toptops.com neither endorses nor is responsible for the accuracy or reliability of any opinion, advice, or statement on the online service. (F) toptops.com does not endorse, warrant or guarantee any product or service offered by a third party through the service and will not be a party to or in any way monitor any transaction between any user and third-party providers of products or services. As with the purchase of a product or service through any medium or in any environment, each user should use his or her best judgment and exercise caution where appropriate. As with the purchase of a product or service through any medium or in any environment, each user should use his or her best judgment and exercise caution where appropriate. (G) Each user specifically acknowledges that in no event will toptops.com, its affiliates, nor any of their respective employees or agents be liable for any direct, indirect, incidental, special, or consequential damages arising out of (i) the use by such user of any browser owned or operated by any party and/or (ii) the downloading of any software owned or operated by any third party in connection with the service. Each user shall be responsible for obtaining and maintaining all telephone, computer hardware, and other equipment needed for access to and use of the Service, and users shall be responsible for all charges related thereto.top
13.		What forms of payment are accepted? We accept VISA, MC, AMEX, PayPal and Discover.
14.		How do you make your clothes? Custo tops have an overflow of coloring with a daring mixture of fabrics and a variety of graphics. Most of our tops are 100% cotton and are made in Spain, Portugal and Thailand.
15.		Learn more about shipping options worldwide.... UPS Expedited Service (not to all destinations), varies by weight and country between $50-$60 per shipment. Takes 6-8 days to arrive. This service provides tracking and insurance ____________________________________________________________________________________ UPS Express Service (not to all destinations), varies by weight and country between $60-$70 per shipment. Takes 3-4 days to arrive. This service provides tracking and insurance. ____________________________________________________________________________________ US Global Priority (NOT TRACKABLE, once we ship it IS NOT longer our responsibility) $15.00 to any destination. Takes 5-10 days to arrive. We do provide proof of shipment. This service does not provide tracking or insurance. ____________________________________________________________________________________ Global Express Guaranteed is an international expedited shipping option from the U.S. Postal Service and FedEx. It offers you reliable, date-certain shipping to thousands of destinations in nearly 200 countries/territories worldwide. $20 to selected destinations. 3-5 days to arrive. Includes insurance for up to $100. We do provide proof of shipment. ____________________________________________________________________________________ Toptops.com tries to provide you with the most convenient ways of shipping, unfortunately some of them do not have the option of tracking an item. From all our shipments, 98% do not run into any problems when shipped by using US Priority of Global Priority. ____________________________________________________________________________________ When using Regular Mail (US Priority or Global Priority) please be advised that once it is shipped and we file a proof of shipment it is not longer in our responsibility if a package gets lost or never reaches its destination. ____________________________________________________________________________________ Your shipping charge will be calculated during your checkout process and it depends on the service selected and the number of items purchased. ____________________________________________________________________________________ Tracking Orders We will send you an order confirmation e-mail once your order has been received and you have provided us with a valid e-mail address. Enter your e- mail address in the form of "name@domain.com". As soon as your order has been shipped, we will also send you a shipping confirmation e-mail. This e-mail will include the UPS tracking number for your package. ____________________________________________________________________________________ Toptops.com is currently able to ship to international addresses. Your packages MAY BE subject to the customs fees and import duties of the country to which you have your order shipped. We have had very few cases in which there has been charges. See Customs Information for further details. Please note: For your protection, any order valued at $400 or more will be sent via a trackable method which maybe more expensive. Any customs or duty charges are always the responsibility of the recipient. ____________________________________________________________________________________ Customs You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict if there is going to be a charge and what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from Toptops.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.
16.		What shipping methods are available in the US? All shipping rates are calculated at the time of your checkout, determined by location and shipping method. ____________________________________________________________________________________ UPS Next Day Starting at $20 Next business day delivery for orders placed by 3 P.M. CST Monday-Friday. Allow one additional day for Hawaii and Alaska Includes daily tracking information and insurance on your package. ____________________________________________________________________________________ UPS 2nd Business Day Starting at $15 Delivery within 2 business days for orders placed by 3 P.M. CST Monday-Friday. Includes daily tracking information and insurance on your package. ____________________________________________________________________________________ UPS 3rd Business Day Express Starting at $10 Delivery within 3 business days for orders placed by 3 P.M. CST Monday-Friday. Includes daily tracking information and insurance on your package. ____________________________________________________________________________________ UPS Saturday Delivery Starting at $30 Saturday delivery for orders placed by 3 P.M. EST Friday Includes daily tracking information and insurance on your package. ______________________________________________________________________________________ USPS Priority Staring at $6.05 Delivery within 2-3 days including Saturday for orders placed by 3 P.M. CST (service can be subject to delays) Includes delivery confirmation. ____________________________________________________________________________________ USPS Express Delivery Staring at $17 Next business day delivery for orders placed by 3 P.M. CST Monday-Friday Includes tracking and delivery confirmation.